SHIPPING & DELIVERY POLICY

Last Updated: 31/10/2026

Noor Streem / NoorEducation provides only online (digital) services. We do not ship any physical products.

HOW YOUR SERVICE IS DELIVERED

• Account access: immediately after successful payment, the course appears in My Learning in your account on https://noorstreem.com and in our mobile app.
• Live classes: your class schedule (in your local time) is shown in your account, and you receive the class link and reminders by email/in-app notification. Classes start from the start date or the next scheduled class after payment, usually within 1–3 working days while a teacher and time are confirmed.
• Recorded classes (Live + Recorded): recordings appear in your account after each recorded class is published, for the access period of your course.
• Payment receipt: sent to your registered email after payment.

IF YOU DON'T RECEIVE ACCESS

If your payment was successful but you cannot see your course within 24 hours, email support@noorstreem.com or call +91 9121715935 with your payment ID. If we cannot activate your access, you will be refunded as per our Refund & Cancellation Policy.