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TERMS & CONDITIONS

Effective Date: 04/10/2026
Last Updated: 31/10/2026

Welcome to Noor Streem ("Platform", "App", "Website", "we", "us", "our").

These Terms & Conditions ("Terms", "Agreement") govern your access to and use of our mobile application, website, online classes, educational courses, learning materials, teacher services, examinations, assessments, certificates and other services provided through the Platform.

By registering an account, accessing the Platform, purchasing a course, attending a class, or otherwise using any service provided by us, you acknowledge that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, you must not use the Platform or purchase any course.

1. ABOUT THE PLATFORM

Noor Streem is an online education and learning platform that may provide educational courses and related services.

At the initial stage, the Platform may provide courses relating to:

In the future, the Platform may introduce additional educational categories, including but not limited to:

The availability of any course, teacher, class, examination or service may change from time to time.

2. ACCEPTANCE OF TERMS

By using the Platform, you confirm that:

  1. You have read these Terms.
  2. You understand these Terms.
  3. You agree to be legally bound by these Terms.
  4. You will provide accurate information.
  5. You will use the Platform only for lawful purposes.
  6. You will comply with applicable Indian laws and regulations.
  7. You will not misuse the Platform or its services.

If you are below 18 years of age, your parent or legal guardian should review and accept these Terms on your behalf wherever required by applicable law.

3. ELIGIBILITY

Users must provide accurate information while creating an account.

The Platform may impose age restrictions for particular courses or services.

Where a student is a minor, the parent or legal guardian may be required to:

Parents and guardians are responsible for ensuring that minors use the Platform appropriately and safely.

4. ACCOUNT REGISTRATION

To access certain services, users may be required to create an account.

Users agree to:

You are responsible for activities carried out through your account, subject to applicable law.

We reserve the right to suspend or terminate an account where we reasonably believe that the account is being misused, fraudulent, or used in violation of these Terms.

5. COURSES AND EDUCATIONAL SERVICES

The Platform may provide:

The exact services included in each course will be specified on the relevant course page or communicated to the student.

We reserve the right to modify, update, improve, replace or discontinue particular educational content or features.

6. COURSE DURATION AND ACCESS

Course access will be provided according to the duration and conditions specified for the relevant course.

For example, access may be provided:

Unless expressly stated otherwise, purchasing a course does not create a lifetime right to access the course.

After expiry of the applicable access period, access may automatically terminate.

7. COURSE FEES

Course fees will be displayed on the Platform before purchase.

The applicable price may include or exclude taxes, government levies, payment-processing charges or other applicable charges, as required by law.

The Platform reserves the right to:

Price changes will not ordinarily affect a course that has already been validly purchased, except where permitted by law or where the relevant transaction is recurring/subscription-based and the user is appropriately notified.

8. PAYMENT

Payments may be processed through third-party payment gateways or other payment service providers.

Users agree to provide valid payment information.

We are not responsible for failures caused solely by:

However, where payment has been successfully deducted but the course/service has not been activated, the user may contact our support team with appropriate transaction details.

We may investigate the transaction and, where appropriate, provide access or process a refund in accordance with our applicable refund policy and law.

9. REFUND AND CANCELLATION POLICY

Course fees are generally non-refundable once access to a digital course or class has been provided, except:

Failure of a student to attend a live class does not automatically create a right to a refund.

Failure to complete a course, assignment, examination or lesson does not automatically create a right to a refund.

Where a course is sold as non-refundable, this does not exclude any mandatory rights or remedies available to a consumer under applicable law.

Full details are in our Refund & Cancellation Policy.

10. ABSENCE FROM CLASSES

Students are responsible for attending scheduled classes.

If a student:

the Platform will generally not be responsible for the student's failure to complete the course.

Where recorded classes are provided, students may use them according to the access period applicable to their course.

11. CLASS SCHEDULES

Class schedules may occasionally change because of:

We may reschedule classes where reasonably necessary.

Where appropriate, reasonable notice will be provided.

12. TEACHERS AND INSTRUCTORS

Teachers/instructors may be employees, contractors, consultants, freelancers or other authorized educators.

Teachers are expected to:

The Platform may replace, suspend or remove a teacher where necessary.

Teacher changes will not ordinarily entitle a student to a refund unless specifically provided by the applicable course policy or required by law.

13. TEACHER-STUDENT COMMUNICATION

Communication between teachers and students must remain educational and professional.

Students must not:

Teachers must similarly maintain appropriate professional boundaries with students.

For minors, communications may be subject to additional safeguards and supervision.

14. STUDENT CONDUCT

Students must use the Platform respectfully and responsibly.

Students must not:

  1. Harass or threaten another person.
  2. Use abusive, obscene or discriminatory language.
  3. Disrupt classes.
  4. Impersonate another person.
  5. Cheat in examinations.
  6. Share answers during restricted examinations.
  7. Upload illegal content.
  8. Upload defamatory content.
  9. Attempt to hack the Platform.
  10. Attempt to bypass security.
  11. Reverse engineer the application.
  12. Circumvent course-access restrictions.
  13. Share paid course credentials.
  14. Record or distribute paid classes without permission.
  15. Download or reproduce protected material unlawfully.
  16. Use the Platform for fraudulent purposes.
  17. Violate applicable law.

15. ACCOUNT SHARING

Unless expressly permitted by the Platform, a course purchased for one student is intended for that student only.

Users must not:

Where account sharing or unauthorized access is detected, we may suspend or terminate the account.

Refunds may not be provided for termination resulting from serious or repeated violations of these Terms, subject to applicable law.

16. EDUCATIONAL CONTENT

Educational content may include:

The Platform aims to provide accurate and useful educational material but does not guarantee that every piece of content will be free from errors, omissions or changes.

Educational content is provided for learning purposes.

Students should independently verify important academic, religious, professional or examination-related information where appropriate.

17. ISLAMIC EDUCATIONAL CONTENT

For Islamic courses, the Platform may provide educational material concerning:

Different scholars and Islamic schools may have differences of opinion regarding certain matters.

Where appropriate, the Platform may identify the source or scholarly position being taught.

The Platform does not intend to use Islamic education to promote hatred, violence, discrimination or unlawful activities.

Users must not misuse Islamic educational material to promote unlawful activity, violence, extremism, hatred or harm to any person or group.

18. FUTURE ACADEMIC COURSES

The Platform may introduce academic courses such as CBSE, IIT/JEE, NEET or other competitive/examination preparation programs.

Unless expressly stated otherwise, the Platform is an independent educational service provider and should not be understood to be affiliated with, endorsed by, sponsored by or officially connected with:

Any official affiliation, accreditation or authorization will be specifically stated where applicable.

19. EXAMINATION AND RESULT DISCLAIMER

The Platform may conduct tests, mock examinations and assessments.

Marks obtained in Platform assessments do not guarantee:

Students are responsible for their own preparation and performance.

20. CERTIFICATES

Where certificates are provided, the eligibility criteria will be determined by the relevant course.

A certificate may depend upon:

Unless expressly stated, a Platform certificate does not constitute a government-recognized academic qualification, degree, diploma or professional license.

21. INTELLECTUAL PROPERTY

All Platform materials, including but not limited to:

may be protected by applicable intellectual-property laws.

Users receive a limited, personal, non-exclusive and non-transferable right to access purchased educational content for educational purposes according to the applicable course terms.

No ownership rights are transferred to the student.

22. PROHIBITED COPYING AND DISTRIBUTION

Without written permission, users must not:

We may take appropriate legal action where our intellectual property is unlawfully used.

23. USER-GENERATED CONTENT

Users may be permitted to submit:

Users must ensure that submitted content:

By submitting content, you grant the Platform the permissions reasonably necessary to host, display, process and use that content for providing and improving the relevant service, subject to applicable law and our Privacy Policy.

24. REVIEWS AND FEEDBACK

Users may submit reviews and feedback.

Reviews must be honest and must not contain:

We may moderate or remove content that violates these Terms or applicable law.

25. PRIVACY AND PERSONAL DATA

We may collect and process information necessary to operate the Platform, including information such as:

Personal data will be handled in accordance with applicable Indian data-protection laws and our Privacy Policy.

The Privacy Policy explains:

26. CHILDREN AND MINORS

Where students are minors, we may require appropriate involvement or consent of a parent or legal guardian as required by applicable law.

Parents/guardians should supervise the use of the Platform by minors.

We may implement additional safeguards relating to:

The Platform will comply with applicable legal requirements relating to children's personal data and consent.

27. PAYMENT INFORMATION

Payment transactions may be processed through authorized third-party payment service providers.

We may not directly store complete card details where the payment provider processes such information.

Users should review the privacy and security policies of the relevant payment provider.

28. THIRD-PARTY SERVICES

The Platform may integrate third-party services such as:

Third-party services may have their own terms and privacy policies.

We are not responsible for the independent policies or actions of third-party providers, except to the extent required under applicable law.

29. PLATFORM AVAILABILITY

We aim to keep the Platform available and functional.

However, uninterrupted availability cannot be guaranteed.

The Platform may occasionally be unavailable due to:

We will make reasonable efforts to restore services.

30. SOFTWARE AND APP UPDATES

The Platform may require users to install updates.

Updates may include:

Failure to install required updates may affect Platform functionality.

31. CYBERSECURITY AND MISUSE

Users must not attempt to:

Any suspected security vulnerability should be reported to the Platform rather than exploited.

32. ADVERTISING AND PROMOTIONAL COMMUNICATIONS

We may display information about our own services or third-party services where legally permitted.

Users may receive:

Where legally required, users will be provided appropriate choices regarding promotional communications.

33. DISCOUNTS AND PROMOTIONAL OFFERS

Discounts and promotional offers may have additional conditions.

Unless expressly stated:

We reserve the right to withdraw or modify an offer subject to applicable law.

34. REFERRAL PROGRAMS

If the Platform introduces referral programs, additional terms may apply.

Fraudulent or self-referral activity may result in cancellation of referral benefits.

35. USER SAFETY

Users must not use the Platform to:

We may take appropriate action and cooperate with lawful authorities where required.

36. GRIEVANCE REDRESSAL

Users may contact the Platform regarding:

Grievance Officer: Mohammed Zeeshan
Email: grievance@noorstreem.com
Phone: +91 9121715935
Address: H NO 1-12-2/1/4, Jambi Kunta Colony, Medak, Telangana, 502110

We will handle grievances according to applicable law and our internal grievance procedure.

37. COPYRIGHT COMPLAINTS

If you believe that material available on the Platform infringes your copyright or other intellectual-property rights, you may contact us with:

We may investigate legitimate complaints and take appropriate action.

38. TERMINATION OR SUSPENSION

We may suspend or terminate an account where reasonably necessary due to:

Where appropriate and legally required, users may be given notice or an opportunity to resolve the issue.

Termination does not automatically extinguish rights or obligations that are intended to survive termination.

39. CONSEQUENCES OF TERMINATION

Following termination:

Refunds, if any, will be handled according to the applicable refund policy and law.

40. NO GUARANTEE OF RESULTS

The Platform does not guarantee that use of a course will result in:

Educational success depends on various factors, including individual effort, preparation, attendance and circumstances.

41. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, the Platform shall not be liable for indirect, incidental, special or consequential losses arising from use of the Platform.

Nothing in these Terms is intended to exclude or restrict any liability that cannot lawfully be excluded or restricted under applicable Indian law.

Nothing in these Terms shall be interpreted as removing statutory consumer rights or other mandatory rights available under applicable law.

42. INDEMNIFICATION

To the extent permitted by applicable law, a user may be responsible for losses, claims, liabilities or expenses arising from the user's:

43. FORCE MAJEURE

The Platform shall not be responsible for delays or failures caused by circumstances beyond reasonable control, including:

44. CHANGES TO THESE TERMS

We may update these Terms from time to time.

Changes may be made because of:

Updated Terms will be published through the Platform.

Continued use of the Platform after the effective date of updated Terms may constitute acceptance to the extent permitted by applicable law.

45. CHANGES TO COURSES AND SERVICES

We may:

Where a material change substantially affects a prepaid service, we will handle the matter in accordance with the applicable course terms and applicable law.

46. GOVERNING LAW

These Terms shall be governed by the laws applicable in India.

Subject to mandatory provisions of applicable law, disputes shall be subject to the jurisdiction of the competent courts/authorities having jurisdiction over:

Medak, Telangana, India

Nothing in this clause prevents a consumer from exercising any mandatory statutory rights available under applicable consumer-protection laws.

47. DISPUTE RESOLUTION

Users are encouraged to first contact our support/grievance team to resolve disputes amicably.

Where appropriate, the parties may attempt:

  1. Customer support resolution;
  2. Grievance redressal;
  3. Mediation;
  4. Other legally available dispute-resolution mechanisms.

Nothing in this section limits any statutory remedy available to a consumer or any other person under applicable law.

48. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal or unenforceable, the remaining provisions shall continue to the extent permitted by law.

The invalid provision shall be interpreted or modified to the minimum extent necessary to make it legally enforceable, where legally permissible.

49. WAIVER

Failure to enforce any provision of these Terms shall not constitute a permanent waiver of that provision.

50. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Refund & Cancellation Policy and other policies expressly incorporated into them, constitute the agreement governing the user's use of the Platform, subject to applicable law.

51. CONTACT INFORMATION

Platform Name: Noor Streem
Legal Entity Name: Mohammed Zeeshan
Business Structure: Individual / Unregistered Individual Business
Registered Address: H NO 1-12-2/1/4, Jambi Kunta Colony, Medak, Telangana, 502110
Email: admin@noorstreem.com
Customer Support: support@noorstreem.com
Phone: +91 9121715935
Grievance Officer: Mohammed Zeeshan
Grievance Email: grievance@noorstreem.com
Safety Contact: safety@noorstreem.com
Website: https://noorstreem.com

52. USER ACKNOWLEDGEMENT

By creating an account, purchasing a course, or using the Platform, the user acknowledges that:

By clicking "I Agree", "Register", "Buy Now", "Subscribe", or by otherwise using the Platform after being presented with these Terms, the user indicates acceptance of these Terms to the extent permitted by applicable law.