REFUND & CANCELLATION POLICY

Effective Date: 04/10/2026
Last Updated: 31/10/2026

This policy applies to payments made on Noor Streem / NoorEducation (https://noorstreem.com and our mobile app), operated by Mohammed Zeeshan, Medak, Telangana, India. It should be read together with our Terms & Conditions.

1. WHAT YOU PAY FOR

• Live classes — a monthly fee for live online classes (Group, Personal or Family), charged for each month of the course.
• Live + Recorded — the monthly live-class fee plus access to recordings of the course's live classes.
• All fees are shown on the course page, in your currency, before you pay.

2. GENERAL RULE

Course fees are generally non-refundable once access to a digital course or class has been provided.

Not attending a class, joining late, leaving early, or not completing a course, lesson, assignment or test does not by itself give a right to a refund.

3. WHEN YOU WILL GET A REFUND

You are eligible for a refund in these cases:

• Duplicate payment — you were charged more than once for the same fee.
• Payment deducted but access not given — money left your account but the course/class was not activated and we cannot activate it.
• Course or class cancelled by us — we cancel a course, or cannot provide the classes paid for, and cannot offer a suitable replacement (another teacher, batch or time).
• Incorrect amount charged — because of a technical error.
• Where a refund is specifically offered for a particular course, or is required by applicable law.

4. CANCELLATION

• You may stop a monthly course at any time. Send us a message before your next monthly payment is due; no further monthly fee will be charged after that.
• The month already paid for continues until its end and is not refunded part-way, except in the cases in section 3.
• If we need to cancel or reschedule a class, we will offer a make-up class or another time. If we cannot, the unused part of the fee will be refunded or adjusted against the next month, as you prefer.

5. HOW TO REQUEST A REFUND

Email billing@noorstreem.com (or support@noorstreem.com) within 7 days of the payment, with:

• Your name and registered email/mobile number;
• Course name;
• Payment date, amount and transaction/payment ID;
• Reason for the refund request.

We will reply within 2 working days.

6. REFUND TIMELINE

• Approved refunds are processed within 5–7 working days of approval.
• The money is returned to the original payment method (card, UPI, net banking or wallet) through our payment gateway.
• Your bank may take a few additional days to show the amount in your account.

7. CONTACT

Billing: billing@noorstreem.com
Support: support@noorstreem.com
Phone: +91 9121715935
Grievance Officer: Mohammed Zeeshan — grievance@noorstreem.com
Address: H NO 1-12-2/1/4, Jambi Kunta Colony, Medak, Telangana, 502110, India