DELETE YOUR NOORSTREEM ACCOUNT

This page explains how to delete your NoorStreem account (website and the NoorStreem app on Android and iPhone, developer: Noor Streem) and the data linked to it.

HOW TO REQUEST DELETION

Send an email to support@noorstreem.com from the email address you use to sign in to NoorStreem.
Use the subject "Delete my account". If you sign in with Google, use that Google email address.
We may reply to confirm the request comes from you (we never ask for your password).
Your account is deleted within 30 days of confirmation, and we email you when it is done.

Parents or guardians can request deletion of a child's student records in the same way, from the parent's or guardian's account email.

WHAT IS DELETED

Your account and profile: name, email address, mobile number, password and profile photo.
Your channel and the videos and Bites you uploaded.
Your comments, likes, saved videos, playlists, subscriptions (supports) and watch history.
NoorEducation student records: enrolments, class timings, attendance and progress.

WHAT IS KEPT, AND FOR HOW LONG

Payment and invoice records (transaction ID, amount, date, course) are kept for as long as Indian tax and accounting law requires (generally up to 8 years), and are then deleted.
Certificates already issued may be kept in a record so they can still be verified.
Information needed to resolve an open complaint, dispute or legal request is kept until it is resolved.
Copies in our secure backups are overwritten within 30 days after deletion.

DELETE ONLY SOME DATA

You can delete your own videos at any time from your channel in the app or on the website. To delete other specific data without closing your account, email support@noorstreem.com and tell us what you want removed.